by Len Foster | Jan 17, 2025 | Featured, Referral Marketing
Introduction As organisations face mounting pressure to perform, referrals are the lifeblood of sustainable growth. According to recent studies, 84% of B2B decision-makers start their buying process with a referral. Yet, many entrepreneurs hesitate to ask for...
by Len Foster | Jan 9, 2025 | Customer Experience
Introduction Are you finding it hard to keep your customers? You’re not alone. Many businesses struggle with customer churn rate. The good news is that there are proven ways to fix this problem. This guide will show you five techniques that work. You’ll...
by Len Foster | Jan 3, 2025 | Customer Experience
Introduction Want to stop chasing new customers all the time? The secret lies in keeping your current customers happy and coming back for more. This guide will show you five proven customer retention management strategies that really work. Think of customer retention...
by Len Foster | Dec 28, 2024 | Customer Experience
Introduction In today’s challenging marketplace, understanding and satisfying customers is essential. But how can you be sure you’re meeting their expectations? You have to measure customer experience otherwise you’re searching in the dark. This guide will show...
by Len Foster | Dec 20, 2024 | Customer Experience
Introduction Welcome to our comprehensive guide on understanding the customer journey experience in today’s competitive business landscape. It’s essential for brands to understand and optimise every interaction customers have with their company to achieve success....